Purpose – The purpose of this (4)-page procedure is to define your company’s requirements for gathering customer feedback and complaint handling.
Scope – This procedure applies to medical devices distributed in the United States, Canada and European Union, and is the primary document meeting the applicable regulatory requirements for gathering customer feedback and complaint handling as defined in your company’s Quality System Manual (POL-001).
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SYS-018 Customer Feedback and Complaint Handling Procedure
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