Supplier Management: Who Should Be Conducting Supplier Audits in Your Company?
This blog reviews which a vital supplier management issue, which personnel should be conducting specific types of audits for the company.
Today, I would like to start by asking a question: Who does supplier audits at your company?
I believe that there are three primary purposes for conducting supplier audits:
1) “For cause” audit, where the auditor is investigating the root cause of a nonconformity
2) Qualification audit, where the auditor is assessing if the supplier should be added to the Approved Supplier List (ASL)
3) Re-evaluation audit, where the auditor is verifying that the supplier is maintaining proper production controls
The problem with these three audits is that most companies send the same people—regardless of the purpose. Usually, companies send a purchasing manager or a supplier qualify engineer to conduct supplier audits. Occasionally, the two will do a team audit. Resources for auditing suppliers are tight in most companies. Therefore, I do not recommend this “one size fits all” approach. Instead, I believe that each purpose should be matched up with a specific type of auditor.
“For cause” audits need a supplier quality engineer who has strong investigational skills and will be able to identify the root cause(s) of a nonconformity. The auditor should also be capable of training the supplier on how to respond effectively to a Supplier Corrective Action Request.
Qualification audits are ideal opportunities for a team approach. There are quality issues to consider, but there are also financial scheduling and capacity issues. A cross-functional team approach works best in this case. A team also reduces the potential for biased individuals making inappropriate recommendations.
Re-evaluation audits should not be conducted by purchasing or supplier quality engineers. The reason is that neither position is typically responsible for performing an incoming inspection. If you don’t perform inspections regularly, you may not be aware of all the problems to search for. Therefore, I recommend using QC inspectors for this activity. QC inspectors know precisely which quality issues have been found recently because the QC inspectors identify the defects during incoming inspection, in-process inspections, and during final inspections.
I don’t think that my approach to “For Cause” or Qualification audits is unusual. However, using QC inspectors to perform supplier audits is uncommon. There are two other reasons why I believe companies should consider this approach. First, inspectors would get a rare opportunity to go on a business trip and be reimbursed for the travel. For those employees that rarely travel, this can be an opportunity for recognition by management and a perk (i.e., – free meal, lodging, and travel). Second, supplier quality engineers could easily fill in for a QC inspector to become more familiar with parts and components, as well.
Posted in: Supplier Quality ManagementLeave a Comment (3) ↓
As a QA Auditor/ Inspector I always enjoy your blog posting. They are relevant to me and my profession. I believe in your idea of inspectors performing supplier/ re-evaluation audits. I see every product that is produced and know where defects whether minor or major can and do happen. All too often companies make supplier decisions based solely on monetary reasons without seeing the final product and where defects can potentially happen. And who doesn’t enjoy a free trip on the company’s dime!!! I wish you the best of luck on the new job and look forward to future posts. Lucky for me everyday is casual jeans Friday!
Thank you for the reply JW. As I mentioned in my blog, I’m working on a white paper related to supplier auditing. It will help me if you could share what kind of challenges your company faces with supplier evaluations.
Sorry for the delayed reply. I think our biggest challenge, from the quality side, is that our purchasing and upper-management have the say on what suppliers we use. With little to no input from the quality department. We as quality professionals are working on a vendor certification program. The good and the bad is it will keep our current suppliers accountable which can be beneficial for quality or if a change is warranted. However, something needs to change if the quality department will have a say in choosing the suppliers in the first place; as opposed to keeping an eye on them after the decision has been made to go with a certain supplier. As a small company, so many decisions seem to be driven by the “ol’ mighty dollar”.