This procedure package includes two documents
1. Customer-Related Processes Procedure
Purpose – The purpose of this (3)-page procedure is to ensure that customers’ requirements are met and transferred into your company’s operations.
Scope – This procedure is not applicable to:
- customer feedback or complaints, which are covered in SYS-018
- advisory notices, included in SYS-020 Field Action Procedure
- handling customer property, included in SYS-013 Servicing.
This procedure covers all other aspects of customer interactions…
2. Sales Order Checklist form
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